by AnshumanD | Dec 31, 2024
Executive summary Client: Global B2B payments platform, 1M+ customers in 100+ countries Challenge Faced by Client: Net Promoter Score (NPS) had steadily declined for last quarter, signaling growing dissatisfaction. Leadership lacked visibility into which customer...
by AnshumanD | Dec 20, 2024
Discover how we helped a financial services company streamline their application process with a custom dashboard. The solution tracked applications from intake to issuance, monitored weekly progress, and identified processing bottlenecks. By improving team performance...
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